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Real Estate Agencies Back-Office Services

Back-office services for real estate agencies. Real Estate Award payroll, industry-specific bookkeeping, BAS and compliance.

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  1. Home
  2. Industries
  3. Professional Services
  4. Real Estate Agencies

Applicable Award

Real Estate Industry Award 2020

Real Estate Agencies have specific operational patterns and compliance requirements that generic bookkeeping services don't understand. You need back-office support from people who know your industry — the revenue models, the compliance landscape, the operational realities. Valont provides integrated finance, people, and technology operations built for professional services businesses like yours.

The Applicable Modern Award

Real Estate Agencies employees are typically covered by the Real Estate Industry Award 2020.

Classification structure: Real Estate Employee Level 1–4, Property Manager, Sales Agent, Admin. Note: Real estate has its own specific award.

Ordinary hours: 38 hours/week. Weekend open homes and auctions standard.

Penalty rates: Saturday 150%, Sunday 200% for non-commission employees. Commission-based employees have different arrangements.

Key allowances: Vehicle allowance, phone allowance, marketing/entertainment allowance

Getting award interpretation wrong creates systematic underpayment that compounds with every pay period. Our payroll specialists configure award-specific software to calculate every classification, penalty, and allowance correctly — and conduct quarterly audits to ensure ongoing compliance.

Back-Office Challenges for Real Estate Agencies

Running real estate agencies means dealing with specific operational complexities that generic providers don't address:

  • Trust accounting — real estate agencies hold trust money (deposits, rent, bonds) regulated by state fair trading/real estate authorities
  • Commission splitting and tracking — vendor-paid commissions, conjunctional sales, referral fees, and agent commission structures
  • Rent roll management — tracking rental income collection, disbursements to owners, management fees, and maintenance expenses
  • GST complexity — agent commission is GST-inclusive but trust money passes through without GST implication
  • Marketing fund management — vendor-paid advertising tracked separately from agency costs
  • Sales vs property management P&L — separating the two revenue streams which have fundamentally different business models
  • Bond lodgement and reconciliation with state bond authorities

Industry Compliance

Real estate licence (state-based), trust account compliance (state fair trading), agent representative registration, auction licensing, and mandatory professional development.

We maintain a compliance calendar that covers both your general business obligations (BAS, STP, super, payroll tax, workers compensation) and your industry-specific requirements, ensuring nothing falls through the gap between your financial compliance and your operational compliance.

How Valont Supports Real Estate Agencies

Finance Hub

Trust account management and reconciliation compliant with state requirements. Commission calculation and tracking. Rent roll management and owner disbursements. Marketing fund tracking. Sales vs property management P&L. Bond reconciliation. Trust audit preparation.

People Hub

Real Estate Award-compliant payroll processing through KeyPay or Employment Hero with automated award interpretation. STP reporting with every pay run. Superannuation calculation and initiation on schedule. Ongoing payroll compliance audits. HR advisory covering employment contracts, workplace policies, onboarding, and termination processes specific to the professional services sector.

Operations Hub

Managed IT support with proactive monitoring and helpdesk. Essential Eight cybersecurity implementation. Cloud platform management (Microsoft 365 or Google Workspace). Integration management between your industry-specific systems and accounting/payroll platforms.

Pricing

For a real estate agency with 5–15 staff: Finance + People Hub $2,000–$3,500/month. This replaces the combined cost of a separate bookkeeper, payroll provider, and the owner's time spent on admin — typically 10 to 15 hours per week for a business of this size.

Fixed-fee, month-to-month, no lock-in. We retain clients through service quality, not contractual obligation.

Frequently Asked Questions

Do you specialise in real estate agencies?

Yes. Our team has direct experience with the Real Estate Award and the specific operational, financial, and compliance requirements of real estate agencies. We configure our services around your industry's reality rather than forcing you into a generic template.

Which award applies to my real estate agencie business?

Most real estate agencies employees are covered by the Real Estate Industry Award 2020. Real Estate Employee Level 1–4, Property Manager, Sales Agent, Admin. Note: Real estate has its own specific award. We determine the correct award and classification for each employee during onboarding and configure payroll accordingly.

Can you integrate with our existing systems?

Yes. We integrate with the POS, rostering, and industry-specific platforms that real estate agencies use. The Operations Hub manages all integrations — configuration during onboarding, continuous monitoring, and issue resolution.

What if our current books are a mess?

Most real estate agencies come to us with some level of backlog or disorganisation. We bring your books current during onboarding at no additional cost and establish the systems and processes that keep them current going forward.

Built for Real Estate Agencies, Not Adapted From Generic Templates

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Our Services

Integrated back-office for Real Estate Agencies businesses.

Finance Hub

Bookkeeping
BAS & Tax
Payroll Processing
Cash Flow Forecasting
Financial Reporting
Explore Finance Hub →

People Hub

Award Compliance
HR Advisory
Onboarding
WHS & Safety
Rostering
Explore People Hub →

Operations Hub

IT Support
Cybersecurity
Cloud Systems
Process Automation
Procurement
Explore Operations Hub →

Growth Hub

Digital Marketing
SEO & Content
Lead Generation
CRM Implementation
Sales Process
Explore Growth Hub →

Ready to streamline your Real Estate Agencies back-office?

Get a free assessment of your current back-office operations and see how Valont can help.

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